September 30, 2015

Questar Assessment Inc. Customer Service Center Awarded BenchmarkPortal Center of Excellence Certification

›
September 30, 2015 -- Questar Assessment Inc., a K–12 assessment provider focused on building a bridge between learning and accountabili...
August 17, 2015

Health Net Federal Services Earns Center of Excellence Certification from BenchmarkPortal

›
Health Net Federal Services, LLC, a wholly owned subsidiary of Health Net, Inc. (NYSE:HNT), is now certified as a Center of Excellence ...
July 29, 2015

New Survey Design & Data Analysis Workshops!

›
Surveys are an invaluable tool for researching the attitudes, feelings, concerns, and priorities of your customers. By constructing a ...
July 9, 2015

CallTalk Caramels: Investments in Employee Training… Are you getting bang for your buck?

›
Call center leaders want well-trained employees who are good performers, but they need practical training solutions that can be implemen...
May 12, 2015

Mayo Medical Laboratories Earns “Center of Excellence” Recognition for Fourth Straight Year

›
In March, Mayo Laboratory Inquiry (the customer service center for Mayo Medical Laboratories) was certified as a Center of Excellence by ...
May 6, 2015

Egis Projects Canada certified for the 4th year in a row as Customer Service Center of Excellence

›
For the fourth year in a row, 2011-2012-2013-2014, the Egis Projects Canada Golden Ears Bridge Customer Service Center has earned r...
April 27, 2015

Alliance Data's Card Services Business Customer Care Centers Mark Decade of 'Center of Excellence' Certification From Internationally Recognized BenchmarkPortal

›
  Alliance Data Systems Corporation , a leading global provider of data-driven marketing and loyalty solutions, today announced its Car...
April 24, 2015

QBE Nine Years of Call Center Excellence

›
QBE’s Mortgage & Lender Services has secured the Call Center of Excellence re-certification from BenchmarkPortal for the ninth year in ...
April 20, 2015

A Lean Six Sigma Approach to Contact Center Process Improvement

›
Customers are demanding more efficient and effective service from Contact Centers throughout all industries. Host Bruce Belfiore chats w...
April 17, 2015

Announcing The Top Ranking 2015 Top 100 Call Centers Contest Winners! Click the below link to see who won!

›
BenchmarkPortal ranks the top call center operations in North America based on operational metrics. Click here to see who won: http://www...