There Is Still Time To Register! Lodging & Classroom Seats Available.
Join Us For a Unique
Week of Learning.
Pre-Symposium Certification Workshops
- Lodging is Included
- Complimentary Access to 2-Day Symposium
- Complimentary Access to Welcome/Networking Reception
- Networking Breakfasts
2-Day Symposium
Symposium
November 13-14, 2014
“Imagine Excellence”
People, Technology, Connections - From Today to Your Tomorrow
- Lodging is Included
- Guest Speakers
- Breakout Learning Sessions
- “Hot Topic” Roundtable Discussions
- Welcome/Networking Reception
- Networking Breakfasts
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Opening Keynote Presented by Prof. Richard Feinberg, Purdue University, Consumer Sciences and Retailing.
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Customer Centric Culture
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Net Promoter Score and Customer Effort
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Imagining a Healthier Call Center: Lessons From The Industry's Biggest Loser
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Stretching and Fitness in The Call Center
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Transforming Training Approaches - Getting Better Business Results
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2-Days of Roundtable Discussions!
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Your Centers Customer Satisfaction Challenges & Resolutions
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and more...

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