BenchmarkPortal will air a new online radio show onCallTalk, (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show) discussing caller satisfaction, agent satisfaction and 20 Contact Center Best Practice ideas in 20 minutes. BenchmarkPortal gathered senior contact center managers and executives in the contact center industry during the 2011 Call Center Campus event. Listen to this rapid-fire series of best practices from managers of leading centers, such as New York Life AARP and Citizens Energy Group.
The host for this show will be Bruce Belfiore, CEO at BenchmarkPortal. The speakers will be call center managers from around the country.