BenchmarkPortal Announces a New Show on CallTalk Discussing Contact Center Best Practices

BenchmarkPortal Announces a New Show on CallTalk Discussing Contact Center Best Practices

BenchmarkPortal will air a new online radio show onCallTalk, (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show) discussing caller satisfaction, agent satisfaction and 20 Contact Center Best Practice ideas in 20 minutes. BenchmarkPortal gathered senior contact center managers and executives in the contact center industry during the 2011 Call Center Campus event. Listen to this rapid-fire series of best practices from managers of leading centers, such as New York Life AARP and Citizens Energy Group.


The host for this show will be Bruce Belfiore, CEO at BenchmarkPortal. The speakers will be call center managers from around the country.

The online show will provide actionable projects that everyone can implement immediately in their center. Many of the tips focus on turning employees into a team of high achievers. One highlight will be Matt Conant from PLATO Learning, discussing how small changes can and did make a big difference to caller satisfaction. However, sometimes the changes people need to make require some careful listening - "Hear how we turned our center around."

The free online radio show will be held Wednesday, January 18, 2012 at 1 p.m. PT. Click here to listen tolive CallTalk broadcasts and CallTalk archives.