April 27, 2015

Alliance Data's Card Services Business Customer Care Centers Mark Decade of 'Center of Excellence' Certification From Internationally Recognized BenchmarkPortal

  Alliance Data Systems Corporation, a leading global provider of data-driven marketing and loyalty solutions, today announced its Card Services business, a premier provider of branded private label, co-brand and commercial credit programs, has achieved for the tenth time in a row the "Center of Excellence" certification by BenchmarkPortal, one of the most prestigious designations in the service and support industry, for the quality of its call center operations nationwide. Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports, and maintains the world's largest call center metrics database.

Click Here to Continue Reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/04/alliance-datas-card-services-business-customer-care-

April 24, 2015

QBE Nine Years of Call Center Excellence

QBE’s Mortgage & Lender Services has secured the Call Center of Excellence re-certification from BenchmarkPortal for the ninth year in a row. In addition, QBE also participated in BenchmarkPortal’s 2015 Top 100 Call Center Contest where QBE placed in the top 25 of the medium-sized call center category.

Click the following link to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/04/qbe-recognized-call-center-excellence-9th-year-row
QBE FIRST Certified Call Center of Excellence by Benchmarkportal

April 20, 2015

A Lean Six Sigma Approach to Contact Center Process Improvement

Customers are demanding more efficient and effective service from Contact Centers throughout all industries. Host Bruce Belfiore chats with veteran manager Walt Sweeney about a Lean Six Sigma approach to Contact Center process improvement that Contact Center leaders could use to improve their centers.

Click here to listen to this CallTalk show: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/6/4/lean-six-sigma-approach-contact-center-proc

April 17, 2015

Announcing The Top Ranking 2015 Top 100 Call Centers Contest Winners! Click the below link to see who won!

BenchmarkPortal ranks the top call center operations in North America based on operational metrics. Click here to see who won: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/04/2015-top-100-call-center-contest-winners

Top 100 Call Center ContestBenchmarkPortal, a leading call center consulting services group, announces the winners of its 2015 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula.

April 8, 2015

Ameritas Earns Eighth Consecutive Center of Excellence Award from BenchmarkPortal

Ameritas Life Insurance Corp.’s group division has been awarded the BenchmarkPortal Center of Excellence award for the eighth consecutive year. Among the top honors in the customer service industry, the award recognizes the company’s commitment to making access to care easy for its dental, vision and hearing care customers.

Click here to view all their latest press release: http://www.benchmarkportal.com/call-center-certification/certified-customer-service-center/ameritas