Customers are demanding more efficient and effective service from
Contact Centers throughout all industries. Host Bruce Belfiore chats
with veteran manager Walt Sweeney about a Lean Six Sigma approach to
Contact Center process improvement that Contact Center leaders could use
to improve their centers.
Click here to listen to this CallTalk show: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/6/4/lean-six-sigma-approach-contact-center-proc
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
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