Call center training for managers is an important focus for any customer service call center if they want to be able to achieve a competitive advantage in the marketplace. These certification courses will help call center managers build on best practice skills needed to manage an effective and efficient call center.BenchmarkPortal and The College of Call Center Excellence introduce the 2014 Call Center Manager Certification Training schedule. This workshop is composed of information-rich modules that offer lectures, discussions and learning activities in the form of case studies that examine practical problem solving and current best practices. Originally developed by Dr. Jon Anton of Purdue University, the curriculum has been expanded and updated by Bruce Belfiore, Chancellor of the College and Jose Perez, Dean of the college.
Feb. 18-20, 2014 - San Diego, CA at the Hotel Palomar
Mar. 18-20, 2014 - Greensboro, NC at Lincoln Financial Group
Apr. 15-17, 2014 - Atlanta, GA at AutoTrader
May 13-15, 2014 - Newark, NJ at XEROX, E-ZPass Customer Service Center
June 10-12, 2014 - Mason, OH at Eyemed Vision Center
July 8-10, 2014 - To be determined...
Aug. 5-7, 2014 - Santa Clara, CA at Santa Clara Health
Sept. 9-11, 2014 - Dallas, TX at Edmentum
Oct. 7-9, 2014 - Annandale, VA at Northern Virginia Community College
Nov. 10-14, 2014 - Las Vegas, NV at Planet Hollywood (Call Center Campus Week)