January 9, 2014

GE Capital Retail Bank Achieves Certification as a BenchmarkPortal Center of Excellence

GE Capital Retail Bank Center of Excellence by BenchmarkPortalThe GE Capital Retail Bank customer contact centers have been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “This certification attests to the fact that call center leaders have successfully balanced efficiency and effectiveness in their operations,” said BenchmarkPortal CEO Bruce Belfiore.

“Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry. By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important consumer finance sector.”
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics. During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.


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