January 15, 2014

Quality Assurance Certification Live Online January 29-31, 2014

Call Center Quality Assurance Certification
 "I was especially excited for our Company to invest in the Quality Assurance Specialists to become certified in the area that is very important to our Customer Care Center. The price was affordable and the timing was accommodating. After the first session, we sat together with our manager and talked about our first day experience and what we learned. The information provided was organized and flowed well and the feeling was unanimous that this course was well worth the resources spent for us to attend. All three of us took ideas and examples from the course that we will use in our monitoring and providing feedback for our customer service reps." Live Online Attendee - 2012

Call Center Quality Assurance
Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. 
View Detailed Workshop Outline

Live Online
Dates &Time: 
3-Day Course, Jan. 29-31, 2014
2.5-Hour Sessions Each Day

During your time zone listed below
11am - 1:30pm PT
12pm - 2:30pm MT
1pm - 3:30pm CT
2pm - 4:30pm ET

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