Call Center Quality Assurance Certification
"I was especially excited for our Company to invest in the Quality Assurance Specialists to become certified in the area that is very important to our Customer Care Center. The price was affordable and the timing was accommodating. After the first session, we sat together with our manager and talked about our first day experience and what we learned. The information provided was organized and flowed well and the feeling was unanimous that this course was well worth the resources spent for us to attend. All three of us took ideas and examples from the course that we will use in our monitoring and providing feedback for our customer service reps." Live Online Attendee - 2012
$599: Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.
View Detailed Workshop Outline
Location: Live Online
2.5-Hour Sessions Each Day
During your time zone listed below