May 12, 2015

Mayo Medical Laboratories Earns “Center of Excellence” Recognition for Fourth Straight Year

2015_Center_of_ExcellenceIn March, Mayo Laboratory Inquiry (the customer service center for Mayo Medical Laboratories) was certified as a Center of Excellence by BenchmarkPortal, a global leader in the contact center industry. This is the fourth year in a row that Mayo Laboratory Inquiry has achieved this honor.

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May 6, 2015

Egis Projects Canada certified for the 4th year in a row as Customer Service Center of Excellence

For the fourth year in a row, 2011-2012-2013-2014, the Egis Projects Canada Golden Ears Bridge Customer Service Center has earned recognition as a Certified Center of Excellence by Benchmark Portal! Egis also received, for the second year in a row, the Top 25 of the Top 100 best Customer service Centres in North America.

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April 27, 2015

Alliance Data's Card Services Business Customer Care Centers Mark Decade of 'Center of Excellence' Certification From Internationally Recognized BenchmarkPortal

  Alliance Data Systems Corporation, a leading global provider of data-driven marketing and loyalty solutions, today announced its Card Services business, a premier provider of branded private label, co-brand and commercial credit programs, has achieved for the tenth time in a row the "Center of Excellence" certification by BenchmarkPortal, one of the most prestigious designations in the service and support industry, for the quality of its call center operations nationwide. Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports, and maintains the world's largest call center metrics database.

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April 20, 2015

A Lean Six Sigma Approach to Contact Center Process Improvement

Customers are demanding more efficient and effective service from Contact Centers throughout all industries. Host Bruce Belfiore chats with veteran manager Walt Sweeney about a Lean Six Sigma approach to Contact Center process improvement that Contact Center leaders could use to improve their centers.

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April 17, 2015

Announcing The Top Ranking 2015 Top 100 Call Centers Contest Winners! Click the below link to see who won!

BenchmarkPortal ranks the top call center operations in North America based on operational metrics. Click here to see who won:

Top 100 Call Center ContestBenchmarkPortal, a leading call center consulting services group, announces the winners of its 2015 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula.

April 8, 2015

Ameritas Earns Eighth Consecutive Center of Excellence Award from BenchmarkPortal

Ameritas Life Insurance Corp.’s group division has been awarded the BenchmarkPortal Center of Excellence award for the eighth consecutive year. Among the top honors in the customer service industry, the award recognizes the company’s commitment to making access to care easy for its dental, vision and hearing care customers.

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March 26, 2015

PFI Earns Esteemed Center of Excellence Recognition from BenchmarkPortal for Fourth Consecutive Year

Proctor Financial, Certified Center of Excellence by BenchmarkPortalProctor Financial, Inc. (PFI) is announces the recertification of its call center as a Center of Excellence by BenchmarkPortal for 2014. PFI also received this honor in 2011, 2012 and 2013. Call centers certified as a Center of Excellence by BenchmarkPortal have surpassed rigorous standards for efficiency and effectiveness. The team at BenchmarkPortal audits and verifies key performance indicators and compares PFI’s data to call center data from other peer organizations. Call centers receive the “Center of Excellence” designation when ranked in the top ten percent of those organizations that are surveyed.

March 11, 2015

Birch Earns Prestigious “Center of Excellence” Recognition

February 13, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses, has achieved “Center of Excellence” for the third time by BenchmarkPortal for 2014.

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March 9, 2015

Synchrony Financial Re-Certified as 2015 Customer Service Center of Excellence by BenchmarkPortal

 Synchrony Financial Re-Certified as 2015 Customer Service Center of Excellence by BenchmarkPortal February 28, 2015 -- Synchrony Financial (NYSE:SYF), a premier consumer financial services company with 80 years of retail heritage, today announced it has been re-certified as a 2015 Customer Service Center of Excellence from BenchmarkPortal, LLC, a global leader in the contact center industry.

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January 20, 2015

Church Mutual Service Center Certified Sixth Straight Year

Church Mutual BenchmarkPortal Center of ExcellenceJanuary 20, 2015 -- Church Mutual Insurance Company's National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal.
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics.  During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.

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