July 9, 2015

CallTalk Caramels: Investments in Employee Training… Are you getting bang for your buck?

Call center leaders want well-trained employees who are good performers, but they need practical training solutions that can be implemented quickly, without breaking the bank. IF they can be assured that the investment will yield the desired results; call center leaders are willing to invest in high-quality training, even in tough economic times.

BenchmarkPortal research has identified best practices that will result in optimal learning programs:
Create performance-based training: this is training designed to focus on job tasks and goes beyond topics such as corporate policies or use of software applications. Advantages include:

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