Call center leaders want well-trained employees who are good
performers, but they need practical training solutions that can be
implemented quickly, without breaking the bank. IF they can be assured
that the investment will yield the desired results; call center leaders
are willing to invest in high-quality training, even in tough economic
times.
BenchmarkPortal research has identified best practices that will result in optimal learning programs:
Create performance-based training: this is training designed to
focus on job tasks and goes beyond topics such as corporate policies or
use of software applications. Advantages include:
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