BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
For the fourth year in a row, 2011-2012-2013-2014,
the Egis Projects Canada Golden Ears Bridge Customer Service Center has
earned recognition as a Certified Center of Excellence by Benchmark
Portal! Egis also received, for the second year in a row, the Top 25 of
the Top 100 best Customer service Centres in North America.