January 10, 2014

Wolters Kluwer Health Contact Center Achieves Its Fourth Certification as a BenchmarkPortal Center of Excellence

Wolters Kluwer Health BenchmarkPortal Call Center of ExcellenceBenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Wolters Kluwer Contact Center by awarding it Certification as a Center of Excellence for the fourth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

“We certified Wolters Kluwer Health’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service,” said Belfiore. "A great contact center operation reflects its management's passion for balancing the demands of high quality and low costs. These Wolters Kluwer Health’s business lines have shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that Wolters Kluwer is, indeed, among the best in its industry. I congratulate Wolters Kluwer on a job well done.”



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