February 13, 2013
New Show on Calltalk Discussing WFM - Where Workforce Management Meets Workforce Morale: Lessons You Can Use
CallTalk discussing workforce management. Scheduling in a Call Center is very complex. Guest host Ed Poorbaugh, Manager Support Center Operations and Supplier Support, Sysco Business Services will share best practices on how to staff for OT and those undesirable shifts, as well as great ideas on ways to motivate the Representatives. Representatives are more than a resource to handle the work, they are an asset, and Ed will share ways to show them they are genuinely appreciated.
The host for this show is Bruce Belfiore, CEO at BenchmarkPortal. The guest speaker is Ed Poorbaugh, Manager Support Center Operations and Supplier Support, Sysco Business Services
The free online radio show will is now archived. Click here to listen to CallTalk, (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/calltalk-archive/workforce-management-morale)
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics that impact the contact center and customer service today.