Health Net Federal Services Call Centers Achieve Its Second Certification as a BenchmarkPortal Center of Excellence

The Health Net Federal Services Call Centers have been certified for the second year in a row as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence. The obvious beneficiaries of this commitment are the center’s customers, employees, and shareholders.”