June 12, 2014

Have You Benchmarked This Year?

Benchmarking Value Cycle
Benchmarking is an essential tool for optimizing the performance of your contact center, and no one has more experience in contact center benchmarking than BenchmarkPortal. Through benchmarking, managers can pinpoint areas of opportunity for improvement, and identify initiatives that will result in the best ROI for the center and organization. Benchmarking answers the question, “How good is good enough?” and allows managers to stay competitive within their industry and against industry peers. BenchmarkPortal has the world's largest and most respected database of contact center metrics, and provides reports which set the industry standard.
Click here to take our complimentary 18-KPI Benchmarking Survey: 

This complimentary 18-KPI benchmarking survey report will provide your organization with a quick snapshot of your company compared to the industry you have selected. Once we receive the information, we will verify the data and set up a 40-minute benchmarking Readout with a Certified Contact Center Expert! After the review, you will receive a copy of the 18-KPI report and the benchmarking presentation to share internally with your organization.
This benchmarking survey comes with the following:
  • 18-KPI Benchmarking Survey Report
  • Complimentary 40-min. report readout with a BMP Expert
  • A copy of the analysis PowerPoint presentation

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