Church Mutual Service Center Certified Sixth Straight Year

January 20, 2015 -- Church Mutual Insurance Company's National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal.
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics.  During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.

Click here to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/01/church-mutual-service-center-certified-sixth-straigh

McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center Earns Sixth Consecutive prestigious Center of Excellence Certification from BenchmarkPortal

January 2, 2015 -- McKesson Specialty Health today announced that its Reimbursement, Access & Safety Services Solution Center has earned certification by BenchmarkPortal as a Center of Excellence for the sixth consecutive year. One of the most prestigious awards in the customer ser­vice and support industry, the Center of Excellence distinction is based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics.  During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.

Visit their certification page for more information and to see their full press release: http://www.benchmarkportal.com/call-center-certification/certified-call-centers-excellence/mckesson-specialty-health