January 20, 2015

Church Mutual Service Center Certified Sixth Straight Year

Church Mutual BenchmarkPortal Center of ExcellenceJanuary 20, 2015 -- Church Mutual Insurance Company's National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal.
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics.  During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.

Click here to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/01/church-mutual-service-center-certified-sixth-straigh

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