Announcing The Top Ranking 2015 Top 100 Call Centers Contest Winners! Click the below link to see who won!

BenchmarkPortal ranks the top call center operations in North America based on operational metrics. Click here to see who won: http://www.benchmarkportal.com/call-center-newsresources/press-release/2015/04/2015-top-100-call-center-contest-winners

Top 100 Call Center ContestBenchmarkPortal, a leading call center consulting services group, announces the winners of its 2015 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula.

BenchmarkPortal Announces The 2014 Top 100 Call Centers Contest Winners

BenchmarkPortal ranks the top call center operations in North America based on operational metrics.

BenchmarkPortal, a leading call center consulting services group, recently announced the winners of its 2014 Top 100 Call Center Contest.  Participants submitted performance data on key operating metrics. The three winners in each of three categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula, using the world’s largest database of call center metrics.

 

The highest ranking centers in the large center (250+ agents) category are:  

1. GE Capital Retail Bank (first place)
2. Florida Power and Light Company (second place)
3. Affinion Group (third place)

The highest ranking centers in the Medium-size center (100 to 249 agents) category are:

1. EyeMed - Convergys KY (first place)
2. Ria Financial Service (second place)
3. Xerox E-ZPass NY Service Center (third place)

The highest ranking centers in the Small-size center winners (5 to 99 agents) category are:

1. Maximus New York Physician Profile (first place)
2. Mayo Medical Laboratories (second place)
3. NOVA Community College (third place)

Click here to read more about the results...

26 Days Left To Enter The 2014 Top 100 Call Centers Contest Entry Deadline: January 31, 2014

26 Days Left To Enter
The 2014 Top 100 Call Centers Contest
Entry Deadline: January 31, 2014

Enter By Completing One Of The Following Surveys:
(Please note that we will notify winners via the email provided along with the data submission.)

16-KPI Benchmarking Survey:
Click Here To Download and Complete the Complimentary 16-KPI Benchmarking Survey

40-KPI Benchmarking Survey:  

Click Here To Purchase and Download The 40-KPI Benchmarking Surey 

40-KPI Benchmarking Survey: $999. The 40-KPI in-depth survey will provide your organization with an even deeper dive into the current state of your contact center. All certification and assessment clients will automatically be entered. 

To pay for success celebrations for the winners, nine cash awards ranging from $500 to $2000 will be given to the highest-ranking entrants in three categories of call centers: small, medium and large.
 

Entry in the Top 100 Call Center Contest is free and will close on January 31, 2014. Winners will be determined by the comparison and ranking of key performance indicator data. Centers are benchmarked against other industry peers first, and then are ranked against other centers of a similar size.

As part of the contest, BenchmarkPortal offers a complimentary expert review of the data to show each center the performance gaps and associated costs.

As a Participant In The Contest You Will Receive The Following:

• A complete copy of your 16-KPI Benchmarking Survey - RealityCheck™ report and a full readout with a certified expert ($650 Value). During the readout, the expert will explain how the report works and review performance gaps compared with your industry. This will indicate what you are doing well and will identify areas to improve. It will also provide an idea of the money you could save by eliminating your negative performance gaps.
• Entry into contest for Most Improved Call Center (2014)
• BenchmarkPortal will announce the top 3 winners from each category in a press release sent to national media outlets
• Cash prizes are awarded to the top 3 winners in each category
• All Top 100 companies from each group can purchase a trophy to commemorate the achievement.
• All Top 100 companies from each group will be able to use the Top 100 Seal on all marketing pieces including: Web site, social media, advertisements, print ads and press releases
• BenchmarkPortal will be celebrating the Top 100 participants and Top 3 winners in each category at the annual Call Center Campus in Las Vegas. Organizations that placed in the Top 100 will receive a certificate and trophy announcing their accomplishment.

Winner Announcement: The results for The Top 100 contest will be announced by March 31st, 2014.

Visit The Top 100 Call Center Contest Page For More Information   »

BenchmarkPortal 2014 Top 100 Call Centers Contest Ends on January 31, 2014

BenchmarkPortal ranks the top call center operations in North America based on operational and financial metrics. Deadline to enter contest is January 31, 2014.

BenchmarkPortal a leading call center consulting services group, announces the 2014 Top 100 Call Center Contest entry deadline is January 31, 2014. Participants submit performance data on key operating metrics, using BenchmarkPortal’s 16-KPI call center benchmarking survey.

Completion of the survey not only grants entry in the contest but also provides a baseline from which to improve your operation and save your company money. Once the survey is completed and submitted, BenchmarkPortal will schedule a “readout with one of their certified experts, who will review the data and organize it in a personalized webcast. During the readout, the expert will explain how the report works and review performance gaps compared with others in the industry.” This unique benchmarking process allows managers to see how they compare to others in their industry sector. The key performance indicators “KPI’s” that will be collected are metrics such as abandonment rate, hold time and average call time.

This BenchmarkPortal contest can be a valuable tool for your organization. Benchmarking will provide companies with best practice standards and provide an opportunity for managers to show off all the hard work they’ve put into their call centers --, they can find out more on where they can improve the process.

Contestants must complete the survey by January 31, 2014. Winners will be broken down into three subdivisions for small (100 agents and under), medium (101-249 agents) and large call centers (250+ agents). The winners in each category will have the highest statistical values for efficiency and effectiveness. To pay for success celebrations for the winners, nine cash awards, ranging from $500 to $2000, will be given to the highest-ranking entrants in three categories of call centers. BenchmarkPortal will release the results of the contest by March 31, 2014.

Follow this link to read the rest of this news release:  http://www.benchmarkportal.com/call-center-newsresources/press-release/2013/12/benchmarkportal-2014-top-100-call-centers-contest-en

Announcing The 2013 Top 100 Call Centers Contest Winners

BenchmarkPortal, a leading call center consulting services group, recently announced the winners of its 2013 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each of three categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula, using the world’s largest database of call center metrics.

The highest ranking centers in the large center (250+ agents) category are:
1. Florida Power and Light Company (first place)
2. Alliance Data (second place)
3. American Electric Power (third place)

The highest ranking centers in the Medium-size center (100 to 249 agents) category are:
1. United Concordia Companies (first place)
2. Regional Transit Authority- Chicago (second place)
3. Desjardins (third place)

The highest ranking centers in the Small-size center winners (5 to 99 agents) category are:
1. Delta Dental of Wisconsin (first place)
2. City of Fort Wayne (second place)
3. Unicom Teleservices (third place)

*BenchmarkPortal salutes the winners – they are leaders in the call center industry,” said Bruce Belfiore, BenchmarkPortal CEO. “Our Top 100 Award places a contact center among the best in the industry in terms of quality of service and cost efficiency. Their key metrics were benchmarked against our database – the largest in the world of contact center metrics. This is a great accomplishment.”

The contest participants were judged on their key performance indicators – including average speed of answer, calls per agent per hour, agent turnover and caller satisfaction. Each participant received a complimentary customized report benchmarking their company against their peers, as well as a confidential web-based readout of the report with a certified BenchmarkPortal expert.

“The award process is based on actual performance,” stated Belfiore. “Recipients of the Top 100 Award have demonstrated, on a very objective basis, that they provide superior service and financial performance as compared with our database overall. We congratulate them.”

BenchmarkPortal 2013 Top 100 Call Centers Contest Ends on January 31, 2013

BenchmarkPortal ranks the top call center operations in North America based on operational and financial metrics. Deadline to enter contest is January 31, 2013.

BenchmarkPortal, (http://www.benchmarkportal.com) a leading call center consulting services group, announces the 2013 Top 100 Call Center Contest entry deadline is January 31, 2013. Participants submit performance data on key operating metrics, using BenchmarkPortal’s 12 KPI (RealityCheck) Call Center benchmarking survey.

Completion of the survey not only grants entry in the contest but also provides a baseline from which to improve your operation and save your company money. Once the survey is completed and submitted, BenchmarkPortal will schedule a “readout with one of their certified experts, who will review the data and organize it in a personalized webcast. During the readout, the expert will explain how the report works and review performance gaps compared with others in the industry.” This unique benchmarking process allows managers to see how they compare to others in their industry sector. The key performance indicators “KPI’s” that will be collected are metrics such as abandonment rate, hold time and average call time.

This BenchmarkPortal contest can be a valuable tool for your organization. Benchmarking will provide companies with best practice standards and provide an opportunity for managers to show off all the hard work they’ve put into their call centers --, they can find out more on where they can improve the process.

Contestants must complete the survey by January 31, 2013. Winners will be broken down into three subdivisions for small (100 agents and under), medium (101-249 agents) and large call centers (250+ agents). The winners in each category will have the highest statistical values for efficiency and effectiveness. To pay for success celebrations for the winners, nine cash awards, ranging from $500 to $2000, will be given to the highest-ranking entrants in three categories of call centers. BenchmarkPortal will release the results of the contest by March 31, 2013.

In addition to identifying the best in the business, the contest will also rank call centers that have made the most significant improvements since 2012’s contest. Enrollees this year will be automatically entered in the category for Most Improved Center in 2013.

Top 100 Call Center Contest  participants will be given the option to use the award seals in marketing programs, on product packaging and product support materials, as well as for internal/ external recognition programs. Past participants have used the Top 100 seals in various marketing pieces including: Web sites, social media, advertisements, print ads and press announcements with great success.

To find out how your center ranks among your peers, visit the Top 100 Call Center Contest page; find out more about the 12 KPI Call Center Benchmarking Survey (RealityCheck) and enter the Call Center Top 100 contest.

BenchmarkPortal Announces The 2012 Top 100 Call Centers Contest Winners

BenchmarkPortal Announces The 2012 Top 100 Call Centers Contest Winners

BenchmarkPortal, (http://www.benchmarkportal.com.) a leading call center consulting services group, recently announced the winners of its 2012 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each of three categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula, using the world’s largest database of call center metrics.

The highest ranking centers in the large center (250+ agents) category are: Cigna (first place); Affinion Group (second place); and Regions Bank (third place). Medium-size center (100 to 249 agents) winners, from first to third place, respectively, are: the City of Edmonton (Alberta), BMO Harris Bank, and New York Life Insurance Co., AARP Operation. Small-size center winners (5 to 99 agents) are, from first to third place: Delage Landen, Neill Corp., and Delta Dental of Wisconsin.

“BenchmarkPortal salutes the winners – they are definitely leaders in the call center industry,” said Bruce Belfiore, BenchmarkPortal CEO. “Our Top 100 Award places a contact center among the best in the industry in terms of quality of service and cost efficiency. Their key metrics were benchmarked against our database – the largest in the world of contact center metrics. This is a great accomplishment.”

The contest participants were judged on their key performance indicators – including first call resolution, cost per call, call waiting time, customer satisfaction and agent satisfaction. Each participant received a complimentary 22-page customized report benchmarking their company against their peers, as well as a confidential web-based readout of the report with a certified BenchmarkPortal expert.

“The award process is based on actual performance,” stated Belfiore. “Recipients of the Top 100 Award have demonstrated, on a very objective basis, that they provide superior service and financial performance as compared with their peers. We congratulate them.”