Complete the complimentary survey today and receive an Instant Benchmarking Report, Instant Gap Analysis, and an Emailed PDF Report!

BenchmarkPortal, a leading call center consultant, is conducting a survey for Inbound and Blended Sales Centers. All participants will receive the results of this survey immediately after they have completed it.

 

Call centers will now have the opportunity to participate in a study for inbound and blended sales. Online surveys conducted by BenchmarkPortal are available for anyone to complete at http://benchmarkportal.inbound-sales-survey.sgizmo.com/s3/.

This is BenchmarkPortal’s fifth year of collecting metrics for call centers involved in inbound and blended (inbound and outbound) sales. This competitive market intelligence is not available anywhere else and is BenchmarkPortal’s way of showing their appreciation for their customers input.

Participants will receive the following:

• Instant Benchmarking Report – Call centers can find out how their operations stack up against up-to-the-minute averages on all reported metrics for the inbound sales industry.

• Instant Gap Analysis – Call centers can find out where to direct business resources and how to get the biggest returns by identifying a center's performance gaps.

• Emailed PDF Report – Find out where to direct call center resources and get the biggest returns by identifying a center's performance gaps.

 

Click the following link to access the Inbound and Blended Sales Survey.

“This survey is intended for call centers that primarily handle inbound and blended sales calls," said Crystal Robertson, BenchmarkPortal's marketing director. "Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey should take no more than 20 minutes and responses are confidential. Participants will receive an online Benchmarking and Gap Analysis report at the close of the survey, and a pdf version via e-mail, at no cost.”

BenchmarkPortal’s benchmarking surveys are the easiest way for a call center to benchmark themselves against peers in their database of thousands of call centers. BenchmarkPortal, has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics.

About BenchmarkPortal

BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit www.BenchmarkPortal.com.

Annual Inbound Sales Best Practices Survey

Annual Inbound Sales Best Practices Survey
Do you have an inbound sales center? See how your center performs in an instant. Click on the link below to participate in our Survey for Inbound and Blended Sales Centers and receive free instant reporting at the end of the survey.
You will receive the following:

• Instant Benchmarking Report - Find out how your center stacks up against up-to-the-minute averages on all reported metrics for the inbound sales industry.
• Instant Gap Analysis - Find out where to direct your resources and get the biggest returns by identifying your center's performance gaps.
• Emailed PDF Report - Find out where to direct your resources and get the biggest returns by identifying your center's performance gaps.

Click on the link below to start the Survey now:
http://benchmarkportal.inbound-sales-survey.sgizmo.com/s3/

Our surveys are the easiest way for call centers to benchmark themselves against peers. BenchmarkPortal has collected key performance indicators from contact centers worldwide, creating the world's largest database of best practices statistics.

Survey Underway on Call Center Employee Retention Rates and Strategies

BenchmarkPortal in partnership with Talent Chaser, the award-winning Software-as-a-Service provider, has developed this quick survey to measure Contact Center Employee Retention Rates.

Call centers have the opportunity to participate in a study about Call Center Employee Retention Rates and Strategies.

Participants will receive the summary results of this survey, and will also be invited to a webinar with in-depth research results on how to improve contact center employee retention, at no cost.

Employee retention is one of the main challenges of contact centers. BenchmarkPortal and Talent Chaser are looking at the factors that affect the industry and will analyze the results to establish industry benchmarks and develop call center employee retention best practices. Talent Chaser has a proven track record for improving employee retention and will utilize this data to offer Solutions to Staff Retention Issues.

Please complete this survey to find out how your center measures up in comparison to the industry and how to improve your contact center’s employee retention.

Online surveys conducted by BenchmarkPortal begin on September 11 and are available for anyone to complete at http://benchmarkportal.One-Minute-Survey-Employee-Turnover.sgizmo.com/s3/.

"Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey will take no more than 5 minutes and is confidential,” said Crystal Robertson, BenchmarkPortal's marketing director. “Participants will receive the results of this survey via e-mail, at no cost, within 10 business days of the survey’s close and an invitation to the webinar explaining the results."

Click the following link to access the Survey.

Participate in Ground-Breaking Research - 4 Different Research Initiatives.

BenchmarkPortal has a long tradition of original research focused on the contact center sector. Twenty-six books, hundreds of white papers, case studies and articles are testimony to our research contribution to the customer contact sector.

We are inviting members of our community to raise their hands to participate in ground-breaking research for 2013-2014, including an innovative Harvard Business School-led project. This year's research concentrates on two areas:

1. Contact Center Agents
2. Financial Returns from Contact Center Improvements

Please Participate! If you would be interested in participating, visit our website here: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2013/08/participate-ground-breaking-research-4-different-res

The Projects Under Consideration Are As Follows:

• Harvard Business School Research on "Idle Time" During Work.
• Inner Work Life Research Study:
• Does Contact Resolution Lead To Sales?
• Customer Contact and Shareholder Value: Case Studies On Contact Center ROI.

An In-Depth Investigation - Agent Voices Research Report

The report includes intriguing cross-tabular analyses, such as full-time vs. part-time employees, overall satisfaction broken down by commuting distance and at-home agents, size of center and geographical location.  It also includes a sampling of open-ended responses, providing context and depth to the statistical results, and indicating what agents really feel about their colleagues and employers.

http://www.benchmarkportal.com/store/call-center-industry-reports-22-kpi/agent-voices-research-report

Industry Report Summer Sale - June 1 Through August 31

BenchmarkPortal offers three standard types of reports, listed here. These reports are updated on an annual basis, to assure that the data is current and relevant. Some of these reports are available immediately, while others may take up to five days to complete. We are also able to create special reports upon request. In all cases, we do our best to meet the time deadlines of our clients.

22-KPI In-Depth Industry Reports Our 22 Key Performance Indicator Industry Benchmark Report contains information drawn from BenchmarkPortal's flagship benchmarking survey, the In-Depth Reality Check(TM), which is the acknowledged industry standard for contact center benchmarking. 5 pages of tables of Industry Averages and Best of Industry Averages, for an extensive array of call center efficiency and effectiveness key performance metrics 14 Graphical Illustrations highlighting important key performance indicators, along with findings and Interpretations A Glossary of over 165 standard contact center and benchmark terms, with definitions and related computational formulas 22-KPI Summer Sale: $999 (normal price $1500) Discover More   » 12 KPI Industry Reports Our 12 Key Performance Indicator Industry Benchmark Reports include a more limited number of metrics, derived from our entry-level RealityCheck(TM) benchmarking survey. A table of Industry averages and best of industry averages for efficiency and effectiveness key performance metrics 14 graphical illustrations highlighting industry and best of industry averages. along with findings and Interpretations A glossary of over 165 standard contact center and benchmark terms with definitions and related computational formulas 12-KPI Summer Sale: $499 (normal price $650) Discover More   » Worldwide Industry Reports Our Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas, EMEA (Europe, Middle East, Africa), and Asia-Pacific. 15 pages of tables (5 per geographical region) of industry averages and best of industry averages for an extensive array of call center efficiency and effectiveness key performance metrics 14 graphical illustrations showing side-by-side regional comparisons of key performance indicators, along with findings and Interpretations A glossary of over 165 standard contact center and benchmark terms with definitions and related computational formulas Worldwide Summer Sale: $1199 (normal price $2500) Discover More   »