Complimentary Webinar: Side-by-Side with Your Customer: Leverage Co-Browsing Technology to Create Customer Intimacy and Success for Your Center

Please join BenchmarkPortal and LiveLook for a complimentary live webinar about leveraging co-browsing technology to create customer intimacy and success for your center.

Technology often separates you from your customer and creates frustration for those anxious for a quick, successful, one-and-done contact.

Find out where technology meets hand-in-hand service. Co-browsing can help you and your customer by creating a "do-it-together" experience that will leave them impressed with your focus on serving them individually.

This webinar explains how co-browsing works and how it can help you to improve your service, increase satisfaction and close more sales.

Date: Wednesday, June 20th, 2012
Time: 10am PT / 11am MT / 12pm CT / 1pm ET
Duration: 1 Hour
Presenters: Bruce Belfiore, CEO, BenchmarkPortal & Dusty Stanford, Sales Director, LiveLook
About LiveLOOK: LiveLOOK is an innovator in visual sharing and real-time online interaction. LiveLOOK’s products enable instant-launch, universally compatible Web collaboration via screen sharing. Companies incorporate LiveLOOK’s solutions into customer experience and online sales strategies in order to guide customers through resolution of service issues and completion of purchases. For more information, visit www.LiveLOOK.com

Sign Up For This Webinar  »

Webinar on Technology Improving Contact Centers - iBenchmark - The First Automated Benchmarking Technology!

Please watch this complimentary webinar about the hottest innovation in benchmarking technology - iBenchmark!

In this webinar, you will learn how iBenchmark will:

• Greatly improve customer service and pinpoint areas of potential cost savings
• Automate the data entry process for benchmarking - leaving you more time to manage and improve
• Provide monthly reports comparing your center's metrics to the industry and averages over a one-year period
• Uncover performance gaps compared with the industry
• Quantify and monetize gaps to show impact
• Point toward issues and insights regarding people, processes, technology
• Provide basis for improvement roadmaps and goal setting
• Help you determine the competitive impact of improvements in metrics before you invest time and money (using the unique interactive "Sandbox Tool")
• Provide hard evidence of value you bring to the enterprise

​...and this all comes with a BenchmarkPortal expert! The low price includes one hour of analysis, tracking and discussion each month with your own expert.

iBenchmark automated benchmarking puts technology and advanced processes to work for contact center managers without the hassle of finding and inputting the metrics manually. Thanks to secure, easy-to-install technology that is hosted and managed by BenchmarkPortal, iBenchmark provides managers with a powerful, actionable tool, operated with our patented benchmarking methodology. View iBenchmark Website

Duration: 1 Hour
Presenters: Bruce Belfiore, CEO, BenchmarkPortal & Chris Rouse, Marketing Director, Symmetrics

BenchmarkPortal and Symmetrics Presents a Live Webinar on iBenchmark, The Latest Innovation in Call Center Benchmarking Technology

The BenchmarkPortal and Symmetrics live webinar entitled “iBenchmark - Latest Innovation in Call Center Benchmarking Technology” will be available by registering here - iBenchmark Webinar Registratrion.
iBenchmark, is an automated benchmarking product that puts patented technology and advanced processes to work for people who manage contact centers, providing benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
Participating centers receive easy-to-install software that transmits their ACD metrics securely and automatically to BenchmarkPortal's database, the largest in the world of contact center metrics. Managers are then able to access a series of useful, benchmark-related reports via their own, password-protected area of BenchmarkPortal's website.
The service includes time each month with a BenchmarkPortal certified expert, who is trained to help interpret the benchmarking results and guide managers through a process of discernment, decision-making and execution of improvement initiatives. This includes tracking the company’s metrics and calculating improvements in terms of costs, quality and customer satisfaction. In this way, iBenchmark will become a valued management tool on a continuing basis.
In this webinar, you will learn how iBenchmark will:

• Greatly improve customer service and pinpoint areas of potential cost savings
• Provide monthly reports comparing your center's metrics to the industry and averages over a one-year period
• Help you determine the competitive impact of improvements in metrics before you invest time and money (using the interactive "Sandbox Tool")
• Uncover performance gaps compared with the industry
• Point toward issues with people, processes, technology
• Quantify and monetize gaps to show impact
• Assist with decision-making and provide management with insights
• Provide basis for improvement roadmaps and goal setting
• Become a key element in your manager’s toolbox
• Provide hard evidence of value you bring to the enterprise

"iBenchmark represents a major step forward", noted Bruce Belfiore, CEO of BenchmarkPortal. "By automating the data collection process and providing a trained expert to help with interpretation, discernment of gaps and identification of practical solutions, iBenchmark is an exceptional management tool. Also, the ease of installation and monthly payment model makes it user friendly and extremely affordable. We can guarantee a positive ROI for those who use iBenchmark."

Monitoring call center performance on a monthly basis allows managers to make decisions and select improvement initiatives that will have measurable impact on the financial and operational performance of the contact center.

Join the CEO of BenchmarkPortal, Bruce Belfiore, as he explains how automated benchmarking can help you and your center. He will be joined by Chris Rouse of Symmetrics, creator of the secure software that powers iBenchmark. Chris will highlight the benefits of automation and the importance to management of accurate, timely data.

Register here for BenchmarkPortal’s complimentary webinar on Thurs., May 31, 2012 at 10am PT/11am MT/12pm CT/1pm ET.