Call Center Campus Week There Is Still Time To Register! Las Vegas, NV at the Planet Hollywood Hotel November 10-14, 2014

There Is Still Time To Register! Lodging & Classroom Seats Available. Join Us For a Unique Week of Learning. Pre-Symposium Certification Workshops Management Certification Workshop Nov. 10-14, 2014 Quality Assurance Certification Workshop Nov. 11-14, 2014 Workforce Management Certification Workshop Nov. 11-14, 2014 - Lodging is Included - Complimentary Access to 2-Day Symposium - Complimentary Access to Welcome/Networking Reception - Networking Breakfasts 2-Day Symposium Symposium November 13-14, 2014 “Imagine Excellence” People, Technology, Connections - From Today to Your Tomorrow - Lodging is Included - Guest Speakers - Breakout Learning Sessions - “Hot Topic” Roundtable Discussions - Welcome/Networking Reception - Networking Breakfasts Opening Keynote Presented by Prof. Richard Feinberg, Purdue University, Consumer Sciences and Retailing.   Customer Centric Culture   Net Promoter Score and Customer Effort   Imagining a Healthier Call Center: Lessons From The Industry's Biggest Loser   Stretching and Fitness in The Call Center   Transforming Training Approaches - Getting Better Business Results   2-Days of Roundtable Discussions!   Your Centers Customer Satisfaction Challenges & Resolutions   and more... Click Here To Learn More About Call Center Campus

Want a Luxury Suite Upgrade at Call Center Campus?

EARLY BIRD CONTEST WIN A LUXURY SUITE UPGRADE!

GRAND PRIZE PANORAMA SUITE PRIZE
The Grand Prize Winner will receive a complimentary upgrade to the Panorama Suite, which is 1,255 sq. ft. and features a 180-degree view of the Strip. Anyone who registers before Aug. 1 will be entered into both Early Bird Contest prize drawings

SECOND PLACE STRIP VIEW SUITE
The Second Place Winner will receive a complimentary upgrade to the Strip View Suite. Measuring 850 square feet, each suite offers dazzling views of the Las Vegas Strip. You must register before Oct 1st to be an entrant in the Early Bird Contest for an upgrade to a suite with a dazzling view of the strip.

Call Center Campus Week
Las Vegas, NV at Planet Hollywood
November 10-14, 2014

SYMPOSIUM
November 13-14, 2014
Visit The Symposium Webpage  »
Guest Speakers
Learning Sessions
“Hot Topic” Roundtable Discussions
Welcome & Networking Reception
Awards Ceremony
Networking Breakfasts
Lodging is Included

PRE-SYMPOSIUM WORKSHOPS
Complimentary Access to 2-Day Symposium
Complimentary Access to Welcome & Networking Reception
Networking Breakfasts
Lodging is Included

Coaching For Performance Workshop
NEW OFFERING! Nov. 11-12, 2014

Management Workshop
Nov. 10-12, 2014

Quality Assurance Workshop
Nov. 11-12, 2014

Workforce Management Workshop
Nov. 11-12, 2014

http://www.benchmarkportal.com/call-center-campus

Check out this video interview that took place at 5th Global Contact Forum


"If your agents are feeling connected on a call by call basis with the people they are talking to because they have been properly selected, trained and motivated they will enjoy their jobs more and be more productive." - Bruce Belfiore.

Management Certification in Newark, NJ at XEROX, E-ZPass Customer Service Center, May 13-15, 2014. Site Tour Included!

BenchmarkPortal's World Class Professional Certification courses are among the industry's highest rated programs for call center management and employees. Our courses have increased effectiveness and efficiency while at the same time reducing cost at organizations such as Verizon, Mercedes-Benz, Motorola, Hewlett Packard and GE. Attendees will also receive an exclusive tour of the XEROX, E-ZPass call center. This is a unique occasion to see and share ideas with the E-ZPass call center management.

The Management Certification workshop is composed of ten information-rich modules that include lecture, discussion and learning activity case studies that focus on practical problem solving and current best practices.

Our program is led by the industry's top-rated instructors, with over 150 years' combined experience. Be part of a true high-intensity learning experience which will bring out the best in you and your fellow attendees. You will return to your center with new best practice ideas...and the skills to turn them into reality!

Discover More  »

Our very own Bruce Belfiore will be speaking at the 5th Global Contact Forum this week in Mexico. He will be provide an effective approach to help business professionals make decisions, implement processes and increase customer engagement effectiveness.

Management Certification in Downtown San Diego, CA. Hosted at the Hotel Palomar in the Gaslamp District, February 18-20, 2014

BenchmarkPortal's World Class Professional Certification courses are among the industry's highest rated programs for call center management and employees. Our courses have increased effectiveness and efficiency while at the same time reducing cost at organizations such as Verizon, Mercedes-Benz, Motorola, Hewlett Packard and GE.

The Management Certification workshop is composed of ten information-rich modules that include lecture, discussion and learning activity case studies that focus on practical problem solving and current best practices.

Our program is led by the industry's top-rated instructors, with over 150 years' combined experience. Be part of a true high-intensity learning experience which will bring out the best in you and your fellow attendees. You will return to your center with new best practice ideas...and the skills to turn them into reality!

Discover More  »

Course:
Management Certification Course

Outline:
View Detailed Workshop Outline

Location:
Downtown San Diego, CA at The Hotel Palomar
View Map

Dates & Time:
Tues. Feb. 18: 8:30am - 5pm
Wed. Feb. 19:  8:30am - 5pm
Thur. Feb. 20:  8:30am - 5pm

Price: $1995.00

Discounts:
Group & Preferred Partner Discounts
View Discounts

Videos:
About The Management Certification Course  »

Management Certification Testimonial  »

Early Bird $150 OFF
Promo code: EARLYFEB
Expires:1/18/14

 

Mr. Bruce Belfiore, CEO of BenchmarkPortal, Harvard Alumni, Keynotes on Customer Engagement at the 5th Global Contact March 11th and 12th, 2014

Mr. Belfiore will share significant research, company data and metrics that highlight and outline the relationships between customer engagement and profits, to help business leaders make rational and effective decisions. Mr. Belfiore's talk will focus on the hard evidence and processes required to increase Customer Engagement effectiveness and improve Customer Experience and Loyalty. 

The 5th Global Contact Forum: The event is going into its 5th year as the #1 Latin American conference for customer engagement thought leaders. Attendees come from around to network, educate, inform, advocate and gain knowledge and experiences from other industry professionals. The ongoing focus is service, support, technology and customer and employee engagement. The theme for 2014 is the New Culture of Customer Engagement - Technology Enabling People & Connection. Last year's event attracted over 1840 attendees.