Mr. Belfiore will share significant research, company data and
metrics that highlight and outline the relationships between customer
engagement and profits, to help business leaders make rational and
effective decisions. Mr. Belfiore's talk will focus on the hard evidence
and processes required to increase Customer Engagement effectiveness
and improve Customer Experience and Loyalty.
The 5th Global Contact Forum:
The event is going into its 5th year as the #1 Latin American
conference for customer engagement thought leaders. Attendees come from
around to network, educate, inform, advocate and gain knowledge and
experiences from other industry professionals. The ongoing focus is
service, support, technology and customer and employee engagement. The
theme for 2014 is the New Culture of Customer Engagement - Technology
Enabling People & Connection. Last year's event attracted over 1840
attendees.
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
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