BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the LCEC Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
The LCEC customer contact center has been certified as a Center of Excellence
by BenchmarkPortal, a leading contact center research and consulting
organization. “Only the top 10 percent of those benchmarked annually
achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore.
“Achieving Center of Excellence certification is an acknowledgement of
strong management and leadership in the call center industry.” Click Here to Continue Reading This Announcement: http://www.benchmarkportal.com/call-center-newsresources/press-release/2013/12/lcec-contact-center-achieves-certification-benchmark
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