Announcing Call Center Campus 2014 at Planet Hollywood, Nov.10-14! EARLY BIRD CONTEST: WIN A LUXURY SUITE UPGRADE! New course offering: Coaching for Performance.

BenchmarkPortal’s College of Call Center Excellence will hold its 2014 Call Center Campus Week November 10-14 at Planet Hollywood in Las Vegas. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide Pre-Symposium Certification Workshops and the two-day Symposium, where we will explore call center challenges and emerging trends in the industry. The Symposium - unlike any other - features sessions and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry. From the informative and inspiring sessions to the multiple networking opportunities, you'll walk away with the skills, connections and resources you need to take your career to the next level.

http://www.benchmarkportal.com/call-center-campus

Symposium, November 13-14, 2014:
Guest Speakers
Learning Sessions
“Hot Topic” Roundtable Discussions
Welcome & Networking Reception
Awards Ceremony
Networking Breakfasts
Lodging is Included

Workshops, Nov, 10-12, 2014:
Complimentary Access to 2-Day Symposium
Complimentary Access to Welcome & Networking Reception
Networking Breakfasts
Lodging is Included

Management Workshop, Nov. 10-12, 2014
Quality Assurance Workshop, Nov. 11-12, 2014
Workforce Management Workshop, Nov. 11-12, 2013
NEW OFFERING! Coaching For Performance Workshop, Nov. 11-12, 2013

EARLY BIRD CONTEST: WIN A LUXURY SUITE UPGRADE!
Sign-up early to be entered into a raffle to win an complimentary upgrade to a luxury suite.


GRAND PRIZE: PANORAMA SUITE PRIZE
The Grand Prize Winner will receive a complimentary upgrade to the PANORAMA Suite. Measuring 1,255 square feet and offering a 180-degree view of the Strip, each Las Vegas room features its own Hollywood theme. Must register before August 1st to be entered to win. Anyone who is registered before 8/1 will be entered into both give aways.



SECOND PLACE: STRIP VIEW SUITE
The Second Place Winner will receive a complimentary upgrade to the Strip Suite. Measuring 850 square feet, each suite offers dazzling views of the Las Vegas Strip. Must register before Oct 1st.

Call Center Campus Week 2013

"Benchmark Portal's Call Center Symposium is an excellent event! The content shared covers tried-and-true as well as tried-and-failed solution discussion opportunities for problems unique to the contact center industry. The forum allows participants to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It's always a pleasure to attend this event and meet with other contact center professionals who really "get" it!" -- Mindy Lamb Director, Call Operating Effectiveness Cigna

Call Center Campus Early Bird Prices & Room Block Ends Soon

Register Before October 11th and Save! Lodging Included Ends October 11th!

• Room block cut-off date is October 11, 2013, or until the room block sells out. We encourage you to register early to ensure you get a room at the conference rate. Rooms are included in the registration price. Attendees are responsible for booking their own lodging at the going rate with the hotel after October 11th.

Early Bird Discounts End October 11th!

• $200 Off Certification Workshops. Promo Code: CCC2013
  10% Off Symposium. Promo Code: SYMP2013

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Preview of Our 2-Day Symposium Agenda
The Call Center Campus Symposium offers sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.

• “High-Impact Call Center Training” - Presented by Susan McDonald Osborn, Learning Strategy Consultant, BenchmarkPortal

• “Customer Effort, Why Bother?” - Presented by Steve Ellis, Sr. Director, Customer Care, EyeMed Vision Care
   
• “Agile Customer Feedback: Developing a Dynamic Customer Feedback Program” - Presented by Peter Leppik, CEO, Vocalabs

• “Customer Effort, The Newest Metric” - Presented by Dayne Petersen, Senior Consultant, BenchmarkPortal
   
• “How We Are Driving Customer Loyalty & Satisfaction By Reducing Customer Effort” - Presented by Mindy Lamb, Call Operational Effectiveness Director, Service Operations, CIGNA

• “Multi-Channel Challenges Panel Discussion” - Moderated by Dayne Petersen, Senior Consultant, BenchmarkPortal
   
• “Improving Customer Experience & Satisfaction By Leveraging Multiple Avenues Of Customer” - Presented by Lorraine Robbins, Strategic Planning Manager, Panasonic Corporation of North America
   
• “Creating a CARE-ing Culture, Our Transformation From Customer Service To Customer Care” - Presented by Carolyn McGovern, Vice President, Life Insurance Customer Care Center, Lincoln Financial Group
   
• “Why AutoTrader.com Uses a Customer Satisfaction Tool To Improve Overall Customer Satisfaction & Provide Relevant Feedback To The CSR’s” - Presented by Erica Cockfield, Senior Manager, Autotrader.com
   
• “Managing Gen Y In The Contact Center” - Presented by Greg Van Zandt, Senior Consultant, BenchmarkPortal
   
• “Employee Engagement Panel Discussion” - Moderated by Dee Buell, Senior Consultant, BenchmarkPortal
   
• "Ask The Experts Session" - Presented by the BenchmarkPortal Team of Experts
   
• "Improving Your Customer's Self-Service Experience" - Presented by John Speicher, Business Development Manager, Cisco

Call Center Campus Week Nov. 11-15, 2013, in Las Vegas

Call Center Campus Week includes call center training, certification workshops and symposium “Improving the Customer Experience” is the theme for this year’s call center campus week.

BenchmarkPortal’s College of Call Center Excellence will hold its Call Center Campus Week this November in Las Vegas at the Paris hotel. At this annual, unique call center industry event, call center managers and decision-makers can attend certification workshops, information and discovery sessions, and listen to keynote presentations. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore the latest developments in the call center industry and inform participants of the best practices required to operate a profitable and reputable call center.

BenchmarkPortal intends that attendees will gain new and practical insights, as well as explore strategies that can contribute to the strength and sustainability of their organization. The training at the Call Center Campus will also enhance individual leadership skills of attendees. Call center leaders will have the opportunity to interact with their peers, learn how to raise their best practice skills to new levels, participate in discussions to inspire innovative thinking and explore compelling avenues for advancing the call center industry. Participants will walk away with incredible tools that can be immediately applied in their centers.

The Call Center Campus Certification Training will occur Nov. 11-13 and includes certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging.

Call Center Management Certification: Nov. 11-13, 2013
Call Center Workforce Management Certification: Nov. 12-13, 2013
Call Center Quality Assurance Certification: Nov. 12-13, 2013

The Call Center Campus Symposium on November 14-15 and involves industry-leading guest speakers, learning sessions, ‘hot topic’ roundtable discussions, and a welcome and networking reception. 

For information on cost and registration, visit our website, Call Center Campus Week.

Call Center Campus Week Symposium: Nov. 14-15, 2013

“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better,” said Cindy Trow, Quality Assurance Manager, MedicAlert Foundation. “This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!"

BenchmarkPortal Announces Call Center Campus Week Nov. 5-9, 2012, in Las Vegas | BenchmarkPortal, LLC

BenchmarkPortal Announces Call Center Campus Week Nov. 5-9, 2012, in Las Vegas | BenchmarkPortal, LLC

Call Center Campus Week Includes Call Center Training, Certification Workshops and Symposium. “Improving Customer Service & Loyalty” is the theme for this year’s Call Center Campus Week.

BenchmarkPortal’s College of Call Center Excellence will conduct its Call Center Campus Week this Nov. in Las Vegas. At this annual, unique call center industry event, call center managers and decision-makers can attend certification workshops, sessions and discussions throughout the week. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore the latest developments in the call center industry and engage participants of the best practices required to operate a profitable and reputable call center.

BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus should also enhance individual leadership skills of attendees. Call center leaders will have the opportunity to interact with their peers, learn how to raise their best practice skills to new levels, participate in discussions to inspire innovative thinking and explore compelling avenues for advancing the call center industry. Participants will walk away with incredible tools that can be immediately applied in their centers.

The Call Center Campus Certification Training will occur Nov. 5-7 and includes certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging.
- Call Center Management Certification: Nov. 5-7, 2012
- Call Center Workforce Management Certification: Nov. 6-7, 2012
- Call Center Quality Assurance Certification: Nov. 6-7, 2012

The Call Center Campus Symposium on Nov. 8th and 9th involves industry-leading keynote speakers, learning sessions, ‘hot topic’ roundtable discussions, and a networking reception.

About BenchmarkPortal 
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both costs and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visithttp://www.BenchmarkPortal.com.

CALL CENTER CAMPUS WEEK in Las Vegas, Nov. 5-9, 2012

BenchmarkPortal’s College of Call Center Excellence will conduct its Call Center Campus Week this November in Las Vegas. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.

Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore call center challenges and emerging trends in the industry.

“Improving Customer Service & Loyalty” is the theme for this year’s Call Center Campus Symposium. The two-day program - unlike any other - features talks and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry.

View The Call Center Campus Web Page  »

View The Call Center Campus Brochure  »

Call Center Campus Training: November 5-7, 2012

• Certification Workshops in Call Center Management, Quality Assurance and Workforce Management will equip you with the skill set that you need to improve your center's performance and lead to your professional certification. Workshops take place on Monday, Tuesday and Wednesday.
• Access to 2-Day Symposium on Thursday and Friday is included with your participation in our certification workshops.
• Benchmarking: All students participate in our call center benchmarking survey. Results provides your company with a snapshot of your call center vs. industry peers.
• Networking Breakfasts and Breaks: Get to know your peers throughout the week with continental breakfasts, coffee breaks and afternoon snacks.
• Lodging: Registration to the Certification Workshops includes your lodging at the NYNY Hotel in Las Vegas.

Call Center Campus Symposium: November 8-9, 2012

• Industry-Leading Keynote Speakers: Listen to thought-provoking speakers share how their companies implemented successful programs that focus on achieving excellence and improving customer service.
• Learning Sessions: Customer Satisfaction, Agent Satisfaction, Social Media, Metrics, Technology and more
• “Hot Topic” Roundtable Discussions: Share business challenges, approaches and best practices on a number of hot topics with your peers.
• Networking Reception: Enjoy complimentary drinks and hors d’oeuvres while networking.
• Awards Ceremony: 2012 Top 100 Call Center Contest Winners
• Networking Breakfasts and Breaks: Get to know your peers throughout the week with continental and buffet breakfasts, coffee breaks and afternoon snacks.
• Lodging: Registration to the Symposium includes your lodging at the NYNY Hotel in Las Vegas.

Call Center Campus Symposium

The Call Center Campus Symposium offers sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.

BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus Symposium should also enhance individual leadership skills of attendees. As a Call Center Campus attendee, not only will you benefit from the opportunity to interact with your peers, BenchmarkPortal Experts and other industry leaders, but you will walk away with incredible tools that can be immediately applied in your center. Our mission is to create a compelling networking event for the call center industry - one that focuses on networking and building relationships and that does not require exhibiting or catering to end-users. This is a vendor-neutral event that focuses on the core topics, hands-on learning, increasing one’s knowledge of best practices and driving success in your career and center.

Price:
Call Center Management: $2450
Quality Assurance: $1450
Workforce Management: $1450
Symposium: $475


Preferred Partner Discount: Center of Excellence Members 15% off.

Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount!
Online Contact Form | 800.214.8929 Ext. 1 

Cannot be combined with other offers or discounts.