Call Center Campus Early Bird Prices & Room Block Ends Soon

Register Before October 11th and Save! Lodging Included Ends October 11th!

• Room block cut-off date is October 11, 2013, or until the room block sells out. We encourage you to register early to ensure you get a room at the conference rate. Rooms are included in the registration price. Attendees are responsible for booking their own lodging at the going rate with the hotel after October 11th.

Early Bird Discounts End October 11th!

• $200 Off Certification Workshops. Promo Code: CCC2013
  10% Off Symposium. Promo Code: SYMP2013

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Preview of Our 2-Day Symposium Agenda
The Call Center Campus Symposium offers sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.

• “High-Impact Call Center Training” - Presented by Susan McDonald Osborn, Learning Strategy Consultant, BenchmarkPortal

• “Customer Effort, Why Bother?” - Presented by Steve Ellis, Sr. Director, Customer Care, EyeMed Vision Care
   
• “Agile Customer Feedback: Developing a Dynamic Customer Feedback Program” - Presented by Peter Leppik, CEO, Vocalabs

• “Customer Effort, The Newest Metric” - Presented by Dayne Petersen, Senior Consultant, BenchmarkPortal
   
• “How We Are Driving Customer Loyalty & Satisfaction By Reducing Customer Effort” - Presented by Mindy Lamb, Call Operational Effectiveness Director, Service Operations, CIGNA

• “Multi-Channel Challenges Panel Discussion” - Moderated by Dayne Petersen, Senior Consultant, BenchmarkPortal
   
• “Improving Customer Experience & Satisfaction By Leveraging Multiple Avenues Of Customer” - Presented by Lorraine Robbins, Strategic Planning Manager, Panasonic Corporation of North America
   
• “Creating a CARE-ing Culture, Our Transformation From Customer Service To Customer Care” - Presented by Carolyn McGovern, Vice President, Life Insurance Customer Care Center, Lincoln Financial Group
   
• “Why AutoTrader.com Uses a Customer Satisfaction Tool To Improve Overall Customer Satisfaction & Provide Relevant Feedback To The CSR’s” - Presented by Erica Cockfield, Senior Manager, Autotrader.com
   
• “Managing Gen Y In The Contact Center” - Presented by Greg Van Zandt, Senior Consultant, BenchmarkPortal
   
• “Employee Engagement Panel Discussion” - Moderated by Dee Buell, Senior Consultant, BenchmarkPortal
   
• "Ask The Experts Session" - Presented by the BenchmarkPortal Team of Experts
   
• "Improving Your Customer's Self-Service Experience" - Presented by John Speicher, Business Development Manager, Cisco