BenchmarkPortal's
World Class Professional Certification courses are among the industry's
highest rated programs for call center management and employees. Our
courses have increased effectiveness and efficiency while at the same
time reducing cost at organizations such as Verizon, Mercedes-Benz, Motorola, Hewlett Packard and GE.
The Management
Certification workshop is composed of ten information-rich modules that
include lecture, discussion and learning activity case studies that
focus on practical problem solving and current best practices.
Our program is led by the industry's top-rated instructors, with over 150 years' combined experience.
Be part of a true high-intensity learning experience which will bring
out the best in you and your fellow attendees. You will return to your
center with new best practice ideas...and the skills to turn them into
reality!
"The training was more than I
expected. It was applicable to any call center, whether you have 4
people or 400. It brought home real life examples and experiences which
definitely are designed to help support supervisory and management
decisions. The training provided more than a cursory glance at topics
like customer satisfaction, quality assurance, human resource management
to name a few. The value of detail I got from the data analysis and
reporting module opened my eyes to how to effectively utilize data
generated from the center. Overall this experience provides you with an
arsenal of information to guide you to be a better manager and
challenges your creative process as you go through the normal paces of
work. This was an eye opener, a true "WOW" learning experience. i am
glad I was a part of this experience." -- Inger Hainsley-Bennett, Customer Service Manager, Companies Office of Jamaica - July 2013
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