BenchmarkPortal's
World Class Professional Certification courses are among the industry's
highest rated programs for call center management and employees. Our
courses have increased effectiveness and efficiency while at the same time reducing cost at organizations such as Verizon, Mercedes-Benz, Motorola, Hewlett Packard and GE. Attendees
will also receive an exclusive tour of the XEROX, E-ZPass call center.
This is a unique occasion to see and share ideas with the E-ZPass call
center management.
The Management
Certification workshop is composed of ten information-rich modules that
include lecture, discussion and learning activity case studies that
focus on practical problem solving and current best practices.
Our program is led by the industry's top-rated instructors, with over 150 years' combined experience.
Be part of a true high-intensity learning experience which will bring
out the best in you and your fellow attendees. You will return to your
center with new best practice ideas...and the skills to turn them into
reality!
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