Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore call center challenges and emerging trends in the industry.
“Improving Customer Service & Loyalty” is the theme for this year’s Call Center Campus Symposium. The two-day program - unlike any other - features talks and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry.
- Certification Workshops in Call Center Management, Quality Assurance and Workforce Management will equip you with the skill set that you need to improve your center's performance and lead to your professional certification. Workshops take place on Monday, Tuesday and Wednesday.
- Access to 2-Day Symposium on Thursday and Friday is included with your participation in our certification workshops.
- Benchmarking: All students participate in our call center benchmarking survey. Results provides your company with a snapshot of your call center vs. industry peers.
- Networking Breakfasts and Breaks: Get to know your peers throughout the week with continental breakfasts, coffee breaks and afternoon snacks.
- Lodging: Registration to the Certification Workshops includes your lodging at the NYNY Hotel in Las Vegas.
Call Center Campus Symposium: November 8-9, 2012
- Industry-Leading Keynote Speakers: Listen to thought-provoking speakers share how their companies implemented successful programs that focus on achieving excellence and improving customer service.
- Learning Sessions: Customer Satisfaction, Agent Satisfaction, Social Media, Metrics, Technology and more
- “Hot Topic” Roundtable Discussions: Share business challenges, approaches and best practices on a number of hot topics with your peers.
- Networking Reception: Enjoy complimentary drinks and hors d’oeuvres while networking.
- Awards Ceremony: 2012 Top 100 Call Center Contest Winners
- Networking Breakfasts and Breaks: Get to know your peers throughout the week with continental and buffet breakfasts, coffee breaks and afternoon snacks.
- Lodging: Registration to the Symposium includes your lodging at the NYNY Hotel in Las Vegas.
Call Center Campus Symposium
The Call Center Campus Symposium offers sessions that provide a hands-on learning environment. Attendees can obtain new skills, reflect critically on their work and learn from other individuals and organizations confronting dilemmas similar to their own. At the same time, call center leaders can learn how to raise their best practice skills to new levels, while sharing their best practices with peers.
BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus Symposium should also enhance individual leadership skills of attendees. As a Call Center Campus attendee, not only will you benefit from the opportunity to interact with your peers, BenchmarkPortal Experts and other industry leaders, but you will walk away with incredible tools that can be immediately applied in your center. Our mission is to create a compelling networking event for the call center industry - one that focuses on networking and building relationships and that does not require exhibiting or catering to end-users. This is a vendor-neutral event that focuses on the core topics, hands-on learning, increasing one’s knowledge of best practices and driving success in your career and center.
Price:
Call Center Management: $2450
Quality Assurance: $1450
Workforce Management: $1450
Symposium: $475
Preferred Partner Discount: Center of Excellence Members 15% off.
Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount!
Online Contact Form | 800.214.8929 Ext. 1
Online Contact Form | 800.214.8929 Ext. 1
Cannot be combined with other offers or discounts.
