BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
July 19, 2012
TMC.net Interviews Bruce Belfiore about iBenchmark
CEO, Bruce Belfiore was recently interviewed by TMC.net to discuss Benchmarking automation. Watch this video to learn about how automated benchmarking can help improve your center.