Call Center Campus Week Includes Call Center Training, Certification Workshops and Symposium. “Improving Customer Service & Loyalty” is the theme for this year’s Call Center Campus Week.
- Call Center Management Certification: Nov. 5-7, 2012
- Call Center Workforce Management Certification: Nov. 6-7, 2012
- Call Center Quality Assurance Certification: Nov. 6-7, 2012
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both costs and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visithttp://www.BenchmarkPortal.com.