Management Certification in Orlando, FL, January 22-24, 2013

The first management certification workshop of the New Year is taking place in Orlando, FL at the Embassy Suites on International Drive. The Management Certification workshop is composed of ten information-rich modules that include lecture, discussion and learning activity case studies that focus on practical problem solving and current best practices.

BenchmarkPortal offers one of the most highly regarded Call Center Training Certification programs in the country. Our program is led by the industry's top-rated instructors, with over 150 years' combined experience.

Location:
Orlando, FL at the Embassy Suites on International Drive | View Map

Hours:

8:00am - Lunch Provided
Tues. Jan. 22: 8:00am - 5pm
Wed. Jan. 23:  8:00am - 5pm
Thur. Jan. 24:  8:00am - 5pm
(Breakfast provided with lodging at hotel)

Price: $1995.00
Includes 3-day workshop, lunch and snacks, course handbook, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Discounts:

$200 Discount to attend the Orlando, FL workshop

Promo Code: EARLY200FL | Expires 12/21/12

Who Should Attend
Call Center Management,
C-Suite Executives, Vice Presidents and Directors. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications).

Topics Covered
Organizational Leadership
Human Resources
Quality Monitoring & Coaching
Customer Satisfaction
WFM Forecasting & Scheduling
Call Center Technologies
Tech-Enabled Processes
Knowledge Management
Benchmarking
Self-Service Analytics & Reporting