Orlando, FL at the Embassy Suites on International Drive | View Map
Tues. Jan. 22: 8:00am - 5pm
Wed. Jan. 23: 8:00am - 5pm
Thur. Jan. 24: 8:00am - 5pm
(Breakfast provided with lodging at hotel)
Includes 3-day workshop, lunch and snacks, course handbook, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.
Who Should Attend
Call Center Management,
C-Suite Executives, Vice Presidents and Directors. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications).
Quality Monitoring & Coaching
WFM Forecasting & Scheduling
Call Center Technologies
Self-Service Analytics & Reporting