BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visithttp://www.BenchmarkPortal.com.
About Sauder Woodworking Co.
Headquartered in Archbold, Ohio, Sauder Woodworking Co. is North America’s leading producer of ready-to-assemble furniture and the nation’s fifth largest residential furniture manufacturer. Sauder also sources furniture from a network of quality global partners, including a line of office chairs. Sauder Woodworking Co. is a privately-held, third generation, family-run business. Subsidiaries include: Progressive Furniture Inc., a designer and importer of wood bedroom, dining and accent furniture; and Sauder Manufacturing Company, a leader in church, educational, and health care seating. For additional information about Sauder, visit the web site athttp://www.sauder.com.