BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the OEConnection’s Customer Care Center by awarding it Certification as a Center of Excellence for the fifth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visithttp://www.BenchmarkPortal.com.
OEConnection is the leading parts e-commerce technology provider for OEM distribution networks, serving over 35,000 dealership and repair customers. Customers use OEConnection products over 6 million times each month to market, manage and move original equipment parts, facilitating an estimated $18 billion in annual replacement parts trade. The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286. Additional information is available at http://www.oeconnection.com or by emailing Joan Deegan at joan.deegan (at) oeconnection (dot) com.