Government Call Centers: How simple operational adjustments can lead to improved service levels and increased customer satisfaction.
Join host Bruce Belfiore, CEO, and Kimberly Parish Barrett, Director, Florida Abuse Hotline, Department of Children and Families, as they discuss government call centers. Bruce and Kimblerly will discuss how simple operational adjustments can lead to improved service levels and increased customer satisfaction. This will be a discussion on how Government Call Centers are using industry leading technology to empower the front line, manage in real time, and streamline processes to improve service levels and customer service.
About CallTalk™
Broadcast monthly, directly over the Internet to your desktop, CallTalk™ covers informative and educational topics that impact today's call center. This show is hosted by Bruce Belfiore, CEO of BenchmarkPortal. It is aired without the participation of vendor sponsorship, so that topics are free from their influence and guided solely by the needs of our listeners.
Broadcast monthly, directly over the Internet to your desktop, CallTalk™ covers informative and educational topics that impact today's call center. This show is hosted by Bruce Belfiore, CEO of BenchmarkPortal. It is aired without the participation of vendor sponsorship, so that topics are free from their influence and guided solely by the needs of our listeners.
Guest Host: Kimberly Parish Barrett, Director, Florida Abuse Hotline, Department of Children and Families
Kimberly Parish Barrett, Graduated Florida State University with a Bachelor's in Business and a Master's in Public Administration. Director of the Florida Abuse Hotline for 2+ years, previous experience as the Verint/Workforce Management Administrator, Data Analyst, and Call Floor Supervisor (5 years), Certified Public Manager.
Listen on demand here: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/calltalk-archive/government-call-centers
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