Industry Report Summer Sale - June 1 Through August 31

BenchmarkPortal offers three standard types of reports, listed here. These reports are updated on an annual basis, to assure that the data is current and relevant. Some of these reports are available immediately, while others may take up to five days to complete. We are also able to create special reports upon request. In all cases, we do our best to meet the time deadlines of our clients.

22-KPI In-Depth Industry Reports Our 22 Key Performance Indicator Industry Benchmark Report contains information drawn from BenchmarkPortal's flagship benchmarking survey, the In-Depth Reality Check(TM), which is the acknowledged industry standard for contact center benchmarking. 5 pages of tables of Industry Averages and Best of Industry Averages, for an extensive array of call center efficiency and effectiveness key performance metrics 14 Graphical Illustrations highlighting important key performance indicators, along with findings and Interpretations A Glossary of over 165 standard contact center and benchmark terms, with definitions and related computational formulas 22-KPI Summer Sale: $999 (normal price $1500) Discover More   » 12 KPI Industry Reports Our 12 Key Performance Indicator Industry Benchmark Reports include a more limited number of metrics, derived from our entry-level RealityCheck(TM) benchmarking survey. A table of Industry averages and best of industry averages for efficiency and effectiveness key performance metrics 14 graphical illustrations highlighting industry and best of industry averages. along with findings and Interpretations A glossary of over 165 standard contact center and benchmark terms with definitions and related computational formulas 12-KPI Summer Sale: $499 (normal price $650) Discover More   » Worldwide Industry Reports Our Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas, EMEA (Europe, Middle East, Africa), and Asia-Pacific. 15 pages of tables (5 per geographical region) of industry averages and best of industry averages for an extensive array of call center efficiency and effectiveness key performance metrics 14 graphical illustrations showing side-by-side regional comparisons of key performance indicators, along with findings and Interpretations A glossary of over 165 standard contact center and benchmark terms with definitions and related computational formulas Worldwide Summer Sale: $1199 (normal price $2500) Discover More   »