July 31, 2013

An In-Depth Investigation - Agent Voices Research Report

The report includes intriguing cross-tabular analyses, such as full-time vs. part-time employees, overall satisfaction broken down by commuting distance and at-home agents, size of center and geographical location.  It also includes a sampling of open-ended responses, providing context and depth to the statistical results, and indicating what agents really feel about their colleagues and employers.

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