EyeMed Vision Care Contact Center Achieves Its Fourth Certification as a BenchmarkPortal Center of Excellence

The EyeMed Vision Care customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “This certification attests to the fact that call center leaders have successfully balanced efficiency and effectiveness in their operations. By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important consumer products sector.”

http://www.benchmarkportal.com/call-center-newsresources/press-release/2013/09/eyemed-vision-care-contact-center-achieves-its-fourt