The Indiana Enrollment Broker Services customer contact center operated by MAXIMUS has been certified as a Center of Excellence
by BenchmarkPortal, a leading contact center research and consulting
organization. “Only the top 10 percent of those benchmarked annually
achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore.
“Achieving Center of Excellence certification is an acknowledgement of
strong management and leadership in the call center industry. Contact
centers that achieve certification are remarkable in their ability to
balance a commitment to service excellence with cost effective service
strategies” http://www.benchmarkportal.com/call-center-newsresources/press-release/2013/10/maximus-indiana-enrollment-broker-operations-achieve
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