In a competitive market, the ability of a company to be customer-centric and develop strong relationships with its customers through its customer service channels becomes a prime differentiator that favors success. It is therefore essential that companies wishing to stay competitive and gain customer loyalty must stay focused on the customer. Being customer-centric begins at the highest levels of management and is often exemplified through its mission statement and executive actions.
Here is a list of 10 Best Practices that foster a customer-centric call center:
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