BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Ameritas Contact Center by awarding it Certification as a Center of Excellence for the seventh year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
The dental, vision and hearing contact center at Ameritas Group, a division of Ameritas Life Insurance Corp., has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “This certification attests to the fact that call center leaders have successfully balanced efficiency and effectiveness in their operations,” said BenchmarkPortal CEO Bruce Belfiore. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important consumer sector.”
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