July 25, 2014
CallTalk is a monthly internet radio program featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. “Caramels” distills key moments from these interviews into practical, bite-sized nuggets to inform and assist you as a contact center professional.
Studies show that the majority of call centers set their agent compensation purely to meet that offered by the “call center down the street.” Experts, however, say that compensation should be viewed as a corollary to company strategies and mission. Therefore, managers should ask “does our compensation strategy promote the goals and mission of the company in a concrete fashion?”
Consider how your compensation program lines up against these Best Practices considerations:
Click the following link to continue reading this article: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2014/07/calltalk-caramels-compensation-strategies-agents-and