MAXIMUS Contact Center Operations in Georgia, Illinois, Indiana, Michigan and Vermont Achieve Recognition as Centers of Excellence

The MAXIMUS customer contact centers achieved the Center of Excellence distinction based on best practice metrics drawn from the world’s largest database of objective and quantitative performance data from thousands of contact centers. Performance data collected from all six MAXIMUS contact centers achieved BenchmarkPortal’s objective and quantitative criteria in areas such as operational efficiency, service-level standards, customer satisfaction and employee training. Georgia Health Services for Families and GACAPS have now received certification for five and four consecutive years, respectively. Indiana EBS, Michigan EBS and Vermont Green Mountain Care Member Services have now been certified for three consecutive years. This is the first certification for Illinois Modification and Employer Services.

Click here to continue reading this news release: http://investor.maximus.com/press-release/local-recognition/maximus-contact-center-operations-georgia-illinois-indiana-michigan-

The Blue Cross Blue Shield of Massachusetts (Blue Cross) Retail Sales and Retention team has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”

Click here to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/12/blue-cross-blue-shield-massachusetts-call-center-nam

Canon U.S.A. Earns Center Of Excellence Certification By BenchmarkPortal

December 1, 2014 -- Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the sixth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and effectiveness in the technical support category. The Center of Excellence is a prestigious recognition based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”

Click here to learn more: http://www.benchmarkportal.com/call-center-certification/certified-customer-service-center/canon-usa