The Blue Cross Blue Shield of Massachusetts (Blue
Cross) Retail Sales and Retention team has been certified as a Center
of Excellence by BenchmarkPortal, a leading contact center research and
consulting organization. “Only the top 10 percent of those benchmarked
annually achieve this distinction,” said BenchmarkPortal CEO Bruce
Belfiore. “Achieving Center of Excellence certification is an
acknowledgement of strong management and leadership in the call center
industry.”Click here to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/12/blue-cross-blue-shield-massachusetts-call-center-nam
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