BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
December 1, 2014 -- Canon U.S.A., Inc., a leader in digital imaging
solutions, is proud to announce that for the sixth consecutive year it
has earned the Center of Excellence certification by BenchmarkPortal,
placing its customer support center in the top 10 percent for efficiency
and effectiveness in the technical support category. The Center of
Excellence is a prestigious recognition based on best-practice metrics
drawn from the world's largest database of objective and quantitative
data that is audited and validated by researchers from BenchmarkPortal.
“Only the top 10 percent of those benchmarked annually achieve this
distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center
of Excellence certification is an acknowledgement of strong management
and leadership in the call center industry.”