PFI Earns Esteemed Center of Excellence Recognition from BenchmarkPortal for Fourth Consecutive Year

Proctor Financial, Inc. (PFI) is announces the recertification of its call center as a Center of Excellence by BenchmarkPortal for 2014. PFI also received this honor in 2011, 2012 and 2013. Call centers certified as a Center of Excellence by BenchmarkPortal have surpassed rigorous standards for efficiency and effectiveness. The team at BenchmarkPortal audits and verifies key performance indicators and compares PFI’s data to call center data from other peer organizations. Call centers receive the “Center of Excellence” designation when ranked in the top ten percent of those organizations that are surveyed.

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