Lincoln Financial Group’s Individual Annuity Operations Customer Contact Center Achieves Its First Certification as a BenchmarkPortal Center of Excellence

Lincoln Financial Group’s Individual Annuity Operations Customer Contact Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry. Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost effective service strategies.”

“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said Belfiore. “ It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence. Lincoln Financial Group has shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that Lincoln Financial Group is, indeed, among the best in its industry. I congratulate Lincoln Financial Group on a job well done.”