We have all seen photographs of sinkholes that have
swallowed buildings whole. Weak
underpinnings can have tragic consequences; what you don’t see can really hurt
you.
In the contact center world, organizational structure is
often a weak underpinning that impedes success.
It is not necessarily the first thing we see when we assess a center,
but it becomes apparent when we review org charts, operations and reports. Most commonly, we see issues in the following
contexts:
To Read about Growth Situations, Shrinkage, Functional Change, Mergers and Acquisitions, Outsource/Insource Decisions, and At-Home Agents...Click this link: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2013/08/organizational-structure-foundation-contact-center-s
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