The Federal Reserve Bank of St. Louis customer contact center has been certified as a Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “Only
the top 10 percent of those benchmarked annually achieve this
distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Contact centers
that achieve certification are remarkable in their ability to balance a
commitment to service excellence with cost effective service
strategies.
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
August 28, 2013
The Federal Reserve Bank of St. Louis Achieves Certification as a Center of Excellence
The Federal Reserve Bank of St. Louis customer contact center has been certified as a Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “Only
the top 10 percent of those benchmarked annually achieve this
distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Contact centers
that achieve certification are remarkable in their ability to balance a
commitment to service excellence with cost effective service
strategies.
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