August 28, 2013

Participate in Ground-Breaking Research - 4 Different Research Initiatives.

BenchmarkPortal has a long tradition of original research focused on the contact center sector. Twenty-six books, hundreds of white papers, case studies and articles are testimony to our research contribution to the customer contact sector.
We are inviting members of our community to raise their hands to participate in ground-breaking research for 2013-2014, including an innovative Harvard Business School-led project. This year's research concentrates on two areas:
  1. Contact Center Agents
  2. Financial Returns from Contact Center Improvements

The Projects Under Consideration Are As Follows:

  • Harvard Business School Research on "Idle Time" During Work.
  • Inner Work Life Research Study:
  • Does Contact Resolution Lead To Sales?
  • Customer Contact and Shareholder Value: Case Studies On Contact Center ROI.

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