BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the AutoTrader.com Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
May 20, 2014 - The AutoTrader.com customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “This certification attests to the fact that call center leaders have successfully balanced efficiency and effectiveness in their operations,” said BenchmarkPortal CEO Bruce Belfiore. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important consumer products sector.”Click Here To Continue Reading This News Announcement: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/05/autotradercom-contact-center-achieves-its-second-cer
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